Shipping & Delivery Policy – Frozen Reptile Food

At Frozen Reptile Food, we specialise in supplying high-quality, freshly frozen reptile food with convenient local pickup and delivery options.

Local Delivery

We offer local delivery within selected areas. Delivery days and times will be arranged upon confirmation of your order. A minimum order may be required for delivery—please check with us when placing your order.

It is your responsibility to ensure someone is available to receive the delivery at the agreed time. If no one is available and the order cannot be delivered, redelivery may incur an additional fee.

Local Pickup

Local pickup is available by appointment from:

Bunnings Croydon
268–288 Maroondah Hwy
Chirnside Park VIC 3116

Once your order is ready, we will contact you to arrange a suitable pickup time. Please ensure prompt collection to maintain the quality of the frozen items.

No Returns or Exchanges

Due to the perishable nature of our products, we do not accept returns or exchanges under any circumstances. All sales are final.

If you receive an incorrect item or there is an issue with your order, please notify us within 24 hours of receiving your order, along with a clear photo and description, so we can assess the situation.

Order Accuracy

Please ensure all order and contact details are correct at the time of ordering. Frozen Reptile Food is not responsible for errors or delays caused by incorrect information provided.