Shipping, Delivery, Returns & Refunds Policy

At Frozen Reptile Food, we specialise in supplying high-quality, freshly frozen reptile food with convenient local pickup and delivery options.

Local Delivery

We offer local delivery within selected areas. Delivery days and times will be arranged upon confirmation of your order. A minimum order value may apply for delivery and will be advised when your order is placed.

Orders are delivered directly to the customer or an authorised recipient. We do not leave frozen products unattended unless specifically requested by the customer.

It is the customer's responsibility to ensure someone is available to receive the order at the agreed delivery time. If delivery cannot be completed due to the customer being unavailable, a redelivery fee may apply.

Deliver and Inspection

Customers are encouraged to inspect their order upon delivery to ensure it has been received in good condition and matches the items ordered.

If you believe you have received an incorrect, damaged, or faulty item, please contact us as soon as possible and no later than 24 hours after delivery. To assist with our assessment, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging where applicable


Local Pickup

Local pickup is available by appointment from:

Bunnings Croydon
268–288 Maroondah Highway
Chirnside Park VIC 3116

Once your order is ready, we will contact you to arrange a suitable pickup time. Please ensure prompt collection to maintain the quality and integrity of the frozen products.

Returns & Refunds

Due to the perishable nature of frozen reptile food, we do not accept returns or exchanges for change-of-mind purchases.

However, if an item is supplied incorrectly, arrives damaged, is faulty, or does not meet applicable consumer guarantees, please contact us within 24 hours of delivery so we can assess the issue.

Where appropriate, Frozen Reptile Food may offer one of the following remedies:

  • Replacement product

  • Store credit

  • Refund

Any approved refund will be processed back to the original payment method used for the purchase.

Order Accuracy

Please ensure all order, delivery, and contact details are correct at the time of ordering. Frozen Reptile Food is not responsible for delays or issues resulting from incorrect information supplied by the customer.

Contact us

If you have any questions regarding delivery, returns, refunds, or your order, please contact us using the details provided on our Contact Us page.